![]() But, as in other industries, leaders are wondering how AI can transform workplaces. So far, fewer than a dozen localities in seven states across the country are using or testing artificial intelligence in their 911 centers. ![]() While AI-powered systems in 911 centers offer potential benefits, such as managing call surges and reducing dispatcher workloads, concerns linger among experts about the possibility that these systems may overprescribe police response or make mistakes due to biases. The integration of AI technology into 911 centers is partly a response to an acute staffing crisis and the pressing need to address the mental health challenges that emergency responders face. An AI-powered system can triage and coordinate the flood of reports, promptly alerting the relevant agencies.įor now, AI-powered systems only manage non-emergency calls, which typically come from a non-911 phone number but are answered in the same centers, allowing human dispatchers to focus on emergencies. In the United States, AI is quietly transforming how non-emergency calls are handled in dispatch centers. Every call matters, but with multiple reports of the same incident pouring in, the pressure on emergency services can become overwhelming.Īmid the chaos, a technological ally has emerged: artificial intelligence. In the middle of a storm, 911 call centers often find themselves inundated with reports of fallen trees, flooded roads and panicked residents. ![]()
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